Frequently Asked Questions

Each course page shows its topics, format, duration, and level. If you are unsure which one fits your goals, sign in and send our team a message before enrolling.

Your course appears in My Learning after payment is confirmed. A pending or failed payment does not activate access; contact support if a successful payment is not reflected.

Validity varies by course. Check the validity shown on its course page before purchase; your learning dashboard shows the access available to your account.

Sign in with the same account used at checkout, then open My Learning in your student dashboard. If the course is missing after a confirmed payment, send us your order details.

Eligible coupons appear at checkout and are applied to the price according to their offer terms. Only one coupon can be used per order, and a minimum order value may apply.

Check the payment status in My Billing before trying again. If money was debited but access has not appeared, contact support with your order number and payment reference.

Invoices for completed purchases are available in My Billing on your student dashboard. If you requested a GST invoice at checkout, check the company details there as well.

If the GST invoice option is available at checkout, select it and enter your company and GST details before payment. For a completed order, contact support if your invoice details need review.

Device access can vary by course and account settings. If you reach a device limit or cannot sign in, send a message through Help & Support so our team can check your access.

Sign in and use Write to us on this page, or open Help & Support in your student dashboard. You can track the reply there, and it will also be sent to your account email.